Terms of service

Last updated: September 3, 2026

These Terms of Service govern access to the MARQEVEN online store and purchases made through our website.

By using our website or placing an order, you agree to these Terms and the policies referenced in them. Nothing in these Terms limits rights that cannot legally be waived.

1. Business Information

MARQEVEN is operated by:

Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Wyoming Company ID: 2026-001877105

Customer support: contact@marqeven.com

2. Our Products

MARQEVEN offers handcrafted Moroccan leather goods and related accessories.

Product descriptions, materials, dimensions, colors, features, and available variants are displayed on the applicable product page.

Because our products are handcrafted and may contain genuine leather and Kilim textile, natural variations may occur in:

Leather grain and texture
Color tone
Stitching
Kilim pattern placement
Surface appearance

Minor natural or handmade variations are not considered defects. This does not affect your rights if a product is damaged, incorrect, or materially different from its description.

3. Delivery Market

MARQEVEN currently accepts online orders for delivery to eligible addresses within the United States.

Available delivery areas are determined during checkout. We may be unable to deliver to certain restricted addresses or locations.

4. Product Availability

Products are offered subject to availability.

If a product becomes unavailable after an order is submitted, we will contact you and provide an appropriate solution. This may include cancellation and a refund to the original payment method.

5. Prices and Currency

Product prices and order totals are displayed and charged in United States dollars (USD), unless checkout clearly states otherwise.

Before submitting an order, checkout displays the applicable:

Product price
Quantity
Discounts
Shipping charges
Taxes or other charges collected at checkout
Final order total

MARQEVEN currently provides free tracked standard shipping to eligible United States addresses.

6. Taxes, Customs, and Import Charges

MARQEVEN products are stored and dispatched from Morocco.

International shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other government charges.

Charges collected by MARQEVEN will be displayed during checkout. Unless checkout specifically states that import charges are included, additional amounts may be collected by a carrier, customs authority, or other responsible authority.

Customers are responsible for providing information reasonably required for customs clearance. Additional details are available in our Shipping Policy.

7. Payment

Customers may use the payment methods displayed during Shopify checkout.

Available payment methods may vary depending on customer location, order information, and payment-provider availability.

Payment may be authorized, reserved, or charged when an order is submitted. An order may not proceed to fulfillment until the required payment authorization or confirmation is completed.

8. Placing an Order

Before submitting an order, customers are responsible for reviewing:

Selected products and quantities
Shipping address
Billing information
Product prices
Shipping information
Applicable taxes or charges
Final order total

By submitting an order, you confirm that the information provided is complete and accurate.

9. Order Confirmation

After an order is submitted, an order confirmation is sent to the email address provided during checkout.

An automated confirmation does not prevent MARQEVEN from reviewing an order for payment authorization, product availability, suspected fraud, address issues, or obvious pricing and technical errors.

We may cancel an order where reasonably necessary. If payment has already been collected for a canceled order, the applicable refund will be issued to the original payment method.

10. Order Verification

We may request reasonable information needed to verify:

Payment authorization
Billing information
Shipping information
Order details
Suspected fraudulent or unauthorized activity

An order may be delayed or canceled if required verification cannot be completed.

11. Pricing and Technical Errors

We aim to provide accurate product, pricing, and checkout information.

If an obvious pricing or technical error is identified before fulfillment, we may contact you and offer the option to:

Confirm the order at the correct price
Cancel the affected item or order
Receive a refund if payment has already been collected

12. Shipping and Delivery

Products are stored and dispatched from Morocco.

Our current standard estimates are:

Order processing: approximately 2–5 business days
Transit after dispatch: approximately 6–10 business days
Total estimated delivery: approximately 8–15 business days

These timeframes are estimates and are not guaranteed. Customs processing, carrier disruptions, severe weather, holidays, incomplete addresses, or circumstances outside our reasonable control may cause delays.

Tracking information is provided when available. Complete details are available in our Shipping Policy.

13. Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact contact@marqeven.com as soon as possible. Address changes cannot be guaranteed after processing or dispatch begins.

Where permitted by law, additional carrier, return, or reshipping costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer or deducted from a refund.

14. Delivery Problems

Contact contact@marqeven.com if an order is lost, arrives damaged, or shows as delivered but cannot be located.

Include your order number and any relevant photographs or tracking information. We will review the issue and provide an appropriate remedy where applicable.

15. Returns and Refunds

MARQEVEN accepts eligible return requests made within 30 days after delivery.

Return eligibility, return instructions, shipping-cost responsibility, exclusions, inspections, and refund processing are described in our Refund & Return Policy.

For change-of-mind returns, customers are responsible for return shipping costs. Where a product is damaged, defective, incorrect, or materially different from its description, MARQEVEN will provide an appropriate remedy.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item is received and inspected. A payment provider may require additional processing time.

16. Personalized and Custom-Made Products

Products made to a customer’s specifications or clearly personalized may not be eligible for change-of-mind returns.

This does not affect applicable rights relating to damaged, defective, incorrect, or misdescribed products.

17. Exchanges

We do not offer direct exchanges. To obtain a different product, size, or style, return the eligible item according to our Refund & Return Policy and place a new order.

18. Order Cancellations

To request cancellation, contact contact@marqeven.com as soon as possible.

We will attempt to cancel the order before fulfillment or dispatch, but cancellation cannot be guaranteed after processing begins.

If the order has already shipped, you may request an eligible return after delivery.

19. Product Images and Information

We aim to provide accurate product descriptions, photographs, and specifications.

Screen settings, lighting, and the natural characteristics of handcrafted materials may result in slight differences in color, grain, texture, stitching, or pattern placement.

Nothing in this section limits applicable rights if the delivered product is damaged, incorrect, or materially different from its description.

20. Product Care

Customers should follow the care instructions supplied with or displayed for the product.

Damage resulting from misuse, inappropriate storage, improper cleaning, normal wear, or failure to follow reasonable care instructions may not be considered a product defect.

21. Website Use

You may use the website only for lawful purposes. You must not:

Interfere with the website’s operation or security
Attempt unauthorized access to systems or accounts
Introduce malicious software or code
Use the website for fraud or unlawful activity
Misuse checkout, payment, or customer-account functions
Scrape, reproduce, or exploit website content unlawfully
Infringe intellectual-property or other legal rights

We may restrict access where reasonably necessary to protect the website, customers, or our business.

22. Intellectual Property

Unless otherwise stated, the MARQEVEN name, branding, website design, original text, graphics, photographs, and other original content are owned by, licensed to, or lawfully used by MARQEVEN or Altivon LLC.

Website content may not be reproduced, distributed, modified, or commercially exploited without authorization where authorization is legally required.

23. Third-Party Services

Our store uses third-party services that may include:

Shopify
Payment providers
Shipping and logistics providers
Customs services
Analytics providers
Advertising providers
Security and fraud-prevention providers

Their services may be subject to separate terms, policies, and availability requirements.

24. Third-Party Links

Our website may contain links to independent third-party websites or services.

MARQEVEN does not control and is not responsible for the content, security, availability, or privacy practices of independent third parties.

25. Website Availability

Temporary interruptions may occur because of maintenance, technical issues, security measures, hosting problems, or circumstances outside our reasonable control.

We do not guarantee that the website will always be available or error-free.

26. Limitation of Liability

To the maximum extent permitted by applicable law, MARQEVEN and Altivon LLC will not be liable for indirect, incidental, special, or consequential damages arising from website use or a purchase.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability for fraud, willful misconduct, or other liability that cannot legally be excluded.

27. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

Carrier disruptions
Customs delays
Severe weather
Transport interruptions
Government actions
Labor disruptions
Technical infrastructure failures
Natural disasters or other extraordinary events

We will take reasonable steps to communicate material delays and handle affected orders appropriately.

28. Privacy

Personal information is handled as described in our Privacy Policy.

By using our store, you acknowledge that information may be processed by Shopify, payment providers, carriers, logistics partners, and other service providers required to operate the store and fulfill orders.

29. Changes to These Terms

We may update these Terms to reflect changes to our services, practices, or legal obligations.

The current version will be published on this page with an updated “Last updated” date. Changes do not retroactively remove rights that already apply to completed purchases.

30. Governing Law

These Terms are governed by the laws applicable to Altivon LLC in the State of Wyoming, United States, without excluding mandatory consumer protections that apply in a customer’s state of residence.