1. Business Information

MARQEVEN is operated by:

Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Customer Support:
Email: contact@marqeven.com

2. Currency

Orders available for delivery within the United States are displayed and charged in United States dollars (USD).

The final currency and total amount payable are displayed during checkout before the order is submitted.

3. Available Payment Methods

Customers may use the payment methods displayed as available during Shopify checkout.

Available payment methods may vary depending on:

• Customer location
• Device
• Order details
• Payment-provider availability
• Payment methods currently enabled by MARQEVEN

Only payment methods displayed during checkout are available for the applicable order.

4. Payment Authorization

By submitting an order, the customer confirms that:

• The payment information provided is accurate
• The customer is authorized to use the selected payment method
• The payment may be verified and authorized by the applicable payment provider

An order may not proceed to fulfillment until the required payment authorization or confirmation has been completed.

5. When Payment Is Charged

Depending on the selected payment method and provider, payment may be authorized, reserved, or charged when the order is submitted.

The final amount payable is displayed during checkout before the customer confirms the order.

6. Checkout and Payment Processing

Checkout is provided through Shopify. Payments are processed through the payment provider associated with the method selected during checkout.

MARQEVEN does not ordinarily receive or store complete payment-card details.

Payment providers may apply their own authentication, security, verification, privacy, and fraud-prevention procedures.

7. Payment Verification

An order may require additional verification before it can be processed.

Where reasonably necessary, we may contact the customer regarding:

• Billing information
• Shipping information
• Payment authorization
• Order details
• Suspected fraudulent or unauthorized activity

If required information cannot be verified, the order may be delayed or canceled.

If payment has already been collected for a canceled order, the applicable refund will be handled according to our Refund & Return Policy.

8. Declined, Failed, or Pending Payments

A payment may be declined, fail, or remain pending because of:

• Incorrect payment information
• Insufficient funds or available credit
• An expired or unsupported payment method
• Bank or payment-provider restrictions
• Authentication or security checks
• Technical issues
• Additional verification requirements

If a payment is declined, the customer may contact their bank or payment provider or use another payment method displayed during checkout.

MARQEVEN cannot override an authorization decision made by an independent bank or payment provider.

Order preparation may be delayed until a pending payment is confirmed.

9. Order Confirmation

After an order is successfully submitted, an order confirmation is sent to the email address entered during checkout.

Customers should review:

• Products and quantities
• Product prices
• Shipping address
• Billing information, where applicable
• Shipping charges
• Applicable taxes or charges
• Final order total

If any information is incorrect, contact contact@marqeven.com as soon as possible.

10. Prices, Taxes, and Shipping Charges

Product prices are displayed in United States dollars (USD).

Any applicable sales tax collected by MARQEVEN is calculated and displayed during checkout based on the order and delivery address.

Checkout may display:

• Product price
• Quantity
• Applicable discounts
• Shipping charges
• Applicable taxes collected during checkout
• Final order total

MARQEVEN currently offers free tracked standard shipping to eligible addresses within the United States.

We do not add a merchant-imposed handling, service, or payment-processing fee unless it is clearly disclosed before the order is submitted.

11. Customs and Import Charges

MARQEVEN products are stored and dispatched from Morocco to customers in the United States.

Orders may be subject to customs processing, import duties, taxes, brokerage fees, or other government charges depending on the order and destination.

Any charge collected directly by MARQEVEN will be displayed during checkout.

Unless checkout specifically states that import charges are included, additional amounts may be collected separately by the carrier, customs authority, or another responsible authority.

Import-related charges are separate from MARQEVEN’s free tracked shipping offer.

Review our Shipping Policy for more information.

12. Pricing Errors

MARQEVEN aims to display accurate product prices and checkout information.

If an obvious pricing or technical error is identified before fulfillment, we may contact the customer and offer the option to:

• Confirm the order at the correct price
• Cancel the affected item or order
• Receive a refund if payment was collected and the order is canceled

13. Discounts and Promotional Codes

Discounts and promotional codes are subject to the conditions communicated with the applicable promotion.

Eligibility, validity periods, product restrictions, and whether discounts can be combined may vary.

The applicable discount and final order total are displayed during checkout before the order is submitted.

14. Fraud Prevention

MARQEVEN may delay, review, or cancel an order where there are reasonable grounds to suspect:

• Fraudulent activity
• Unauthorized use of a payment method
• Materially false payment or order information
• A significant payment or security risk

If an order is canceled after payment has been collected, the applicable refund will be issued to the appropriate payment method.

15. Refunds

Approved refunds are normally issued to the original payment method.

For eligible returns, MARQEVEN normally processes the refund within 5–10 business days after the returned item is received and inspected.

The customer’s bank, card issuer, or payment provider may require additional processing time.

Complete conditions are available in our Refund & Return Policy.

16. Payment Disputes and Chargebacks

If there is a problem with an order or payment, contact contact@marqeven.com so that we can review the matter.

This does not restrict the customer’s right to contact their bank or payment provider.

If a payment dispute or chargeback is opened, MARQEVEN may provide relevant records to the payment provider, including:

• Order and transaction information
• Shipping and delivery information
• Tracking information
• Customer communications
• Return or refund records

17. Payment Provider Terms

The selected payment method may be subject to the provider’s own terms, privacy policy, authentication requirements, eligibility rules, and processing times.

Customers should review any additional information displayed by the selected provider during checkout.