Shipping policy

Last updated: September 3, 2026

This Shipping Policy explains how orders placed through MARQEVEN are prepared, shipped, and delivered.

1. Business Information

MARQEVEN is operated by:

Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

2. Delivery Area

MARQEVEN currently accepts online orders for delivery to eligible addresses within the United States.

Shipping availability is confirmed during checkout after the customer enters a delivery address. We may be unable to deliver to certain restricted addresses or locations.

3. Shipping Origin

MARQEVEN products are handcrafted, stored, and dispatched from Morocco.

Although MARQEVEN is operated by a United States company, customer orders are not currently dispatched from our registered business address in Wyoming.

4. Shipping Cost

We currently offer free tracked standard shipping to eligible addresses within the United States.

No standard shipping charge is added during checkout. Customs duties, import taxes, brokerage fees, or other government charges are not shipping charges and may apply separately as explained below.

5. Order Processing Time

Orders are normally prepared for dispatch within 2–5 business days after the order is successfully placed and payment is authorized.

Business days do not include Saturdays, Sundays, or applicable public holidays.

Processing may require additional time if:

Payment or address verification is required
The order contains a personalized or custom-made product
Information supplied with the order is incomplete
An unusually high order volume or event outside our reasonable control causes delay

6. Estimated Transit Time

Estimated transit time from Morocco to the United States is approximately 6–10 business days after dispatch.

The total estimated delivery time is therefore approximately:

Processing: 2–5 business days
Transit: 6–10 business days
Total: approximately 8–15 business days

Delivery dates are estimates and are not guaranteed. Customs procedures, carrier operations, public holidays, severe weather, incomplete addresses, or other circumstances outside our reasonable control may cause delays.

The delivery estimate displayed during checkout applies to the address and shipping option selected for that order.

7. Order Confirmation

After an order is placed, an order confirmation is sent to the email address entered during checkout.

Customers should review the confirmation and contact contact@marqeven.com as soon as possible if any order or delivery information is incorrect.

8. Shipping Confirmation and Tracking

After an order is dispatched, we will send a shipping confirmation when tracking information is available.

Tracking information may include:

Carrier name
Tracking number
Link to the carrier’s tracking page

Tracking may require some time to become active after the parcel is handed to the carrier.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact contact@marqeven.com as soon as possible. Address changes cannot be guaranteed after processing or fulfillment begins.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional return or reshipping costs may apply where permitted by law.

10. Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

A shipment may be held at or redirected to an authorized collection location where permitted by the carrier. Customers are responsible for reviewing carrier notifications and collecting shipments within any applicable collection period.

11. Delayed Shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact contact@marqeven.com.

Include:

Full name
Order number
Delivery address
Tracking number, if available

We will review the available shipping information and assist with the next appropriate steps.

12. Lost Shipments

A shipment is not automatically considered lost because tracking has temporarily stopped updating.

If the carrier confirms that a shipment has been lost, MARQEVEN will provide an appropriate remedy, which may include replacement or refund depending on the circumstances and applicable law.

13. Damaged Deliveries

If an order arrives damaged, contact contact@marqeven.com as soon as possible.

Where reasonably possible, include:

Order number
Photographs of the outer packaging
Photograph of the shipping label
Photographs of the damaged product
Brief description of the issue

Keep the product and packaging until the case has been reviewed. Photographs help us investigate the shipment but do not limit applicable legal rights.

14. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact contact@marqeven.com as soon as possible.

Include your order number and, where possible, photographs of the parcel and items received. We will review the order and provide an appropriate solution.

15. Customs, Import Duties, and Taxes

Orders are dispatched internationally from Morocco to the United States and may be subject to customs processing.

Depending on the order and destination, customs duties, import taxes, brokerage charges, or other government fees may apply.

Any charges collected directly by MARQEVEN will be displayed during checkout. Unless checkout specifically states that import charges are included, additional amounts may be collected separately by the carrier, customs authority, or another responsible authority.

These charges are separate from our free tracked shipping offer.

Customers are responsible for providing information reasonably required for customs clearance and for paying applicable import charges not collected during checkout.

16. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, remains unclaimed, cannot clear customs because the customer does not provide required information, or is returned because of an incorrect address, additional carrier, return, customs, or reshipping costs may apply where permitted by law.

Any applicable refund will be reviewed after the returned shipment has been received.

17. Separate Shipments

If an order contains multiple items, they may occasionally be dispatched separately.

Separate tracking details will be provided when available. The customer will not be charged an additional standard shipping fee because an order is split into multiple shipments.

18. Returns

Shipping a purchase to the customer and returning a purchase are governed by different terms.

Information about return eligibility, the 30-day return window, return methods, and responsibility for return shipping costs is provided in our Refund & Return Policy.