MARQEVEN · SHIPPING & DELIVERY

Shipping Policy

Last updated: September 3, 2026

1. Business Information

MARQEVEN is operated by:

2. Where We Ship

MARQEVEN currently ships to eligible delivery addresses within the United States.

3. Shipping Origin

MARQEVEN products are stored and dispatched from Morocco. Orders are shipped internationally to customers in the United States.

4. Shipping Cost

If any different shipping charge applies to an order, it will be clearly displayed during checkout before the order is submitted.

5. Processing Time

Orders are normally processed within:

1–3 business days

Processing time begins after the order has been successfully submitted and payment or other required verification has been completed.

6. Estimated Transit Time

After an order has been processed and dispatched, estimated transit time is:

5–7 business days

7. Total Estimated Delivery Time

Delivery times are estimates and are not guaranteed. Delays may occur because of customs procedures, carrier disruptions, weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

8. Order Confirmation

After placing an order, you will normally receive an order confirmation at the email address provided during checkout. Please review your order and delivery information carefully.

9. Tracking

Once your order has been dispatched and tracking information becomes available, we will provide the relevant tracking details electronically.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your shipping address, contact us as soon as possible at contact@marqeven.com . We will attempt to make the correction before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

11. Delivery Attempts

Customers are responsible for following carrier tracking information and responding to delivery notices where necessary. If a carrier is unable to complete delivery, additional instructions may be provided by the carrier.

12. Delayed Shipments

International deliveries may occasionally experience delays beyond the estimated delivery window.

If your order appears significantly delayed, contact us with your order number so we can review the available tracking information and assist you.

13. Lost Shipments

If tracking information indicates a potential loss or your order has not arrived within a reasonable period after the expected delivery window, contact us. We may work with the carrier to investigate and will provide an appropriate resolution based on the circumstances and applicable law.

14. Damaged Shipments

If your order arrives damaged, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs of the product and packaging where reasonably possible. We will review the issue and provide an appropriate remedy.

15. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact contact@marqeven.com with your order number and details of the issue so we can investigate and provide an appropriate resolution.

16. Customs and Import Duties

Because orders are dispatched from Morocco, shipments may be subject to customs procedures or import requirements.

Where taxes, duties, customs fees, or other import charges are not included or collected at checkout, they may be the responsibility of the recipient as permitted by applicable law.

17. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned because of circumstances attributable to the customer, including an incorrect address or failure to complete a required delivery step, any refund or additional shipping arrangement will be assessed based on the circumstances and applicable law.

18. Separate Shipments

In some circumstances, products from the same order may be shipped separately. Where available, separate tracking information may be provided for each shipment.

19. Returns

Eligible return requests may be made within 30 days after delivery.

Please review our Refund & Return Policy for information about return eligibility, procedures, return shipping costs, and refunds. Customers should contact MARQEVEN before sending any return.