Refund policy

MARQEVEN · CUSTOMER CARE

Refund & Return Policy

Last updated: September 3, 2026

This Refund & Return Policy explains how returns, cancellations, and refunds are handled for purchases made through MARQEVEN.

1. Business Information

MARQEVEN is operated by:

Altivon LLC

30 N Gould St, Ste R

Sheridan, WY 82801

United States

Wyoming Company ID: 2026-001877105

Email: contact@marqeven.com

2. Return Window

MARQEVEN accepts eligible return requests made within 30 days after delivery.

To request a return, contact us at contact@marqeven.com before sending the product back.

3. Return Eligibility

To be eligible for a return, the product should be returned in its original condition, subject to reasonable inspection and applicable consumer rights.

Customers should keep the product, packaging, and relevant order information until the return request has been reviewed.

4. How to Request a Return

Contact contact@marqeven.com and include:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs where relevant to a damaged or incorrect product

Important: Do not send a return to the registered business address in Wyoming unless MARQEVEN specifically provides written instructions to do so.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

Where a product is damaged, defective, incorrect, or materially different from its description, MARQEVEN will provide an appropriate remedy in accordance with applicable law.

6. Personalized and Custom-Made Products

Products made to a customer’s specifications or clearly personalized may not be eligible for change-of-mind returns. This does not affect applicable rights relating to damaged, defective, incorrect, or misdescribed products.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible.

Include your order number, a description of the issue, and photographs where reasonably possible. We will review the issue and provide an appropriate remedy.

8. Refunds

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your payment provider may require additional processing time.

9. Exchanges

We do not offer direct exchanges. To obtain a different product, size, or style, return the eligible item and place a new order.

10. Order Cancellations

To request cancellation, contact contact@marqeven.com as soon as possible.

We will attempt to cancel the order before fulfillment or dispatch, but cancellation cannot be guaranteed after processing begins. If the order has already shipped, you may request an eligible return after delivery.