Refund policy

Last updated: September 3, 2026

This Refund & Return Policy explains how returns, cancellations, and refunds are handled for purchases made through MARQEVEN.

1. Business Information

MARQEVEN is operated by:

Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Customer support: contact@marqeven.com

2. 30-Day Return Policy

We accept eligible returns requested within 30 days after the order is delivered.

To be eligible for a return, the item must:

Be unused, unworn, and unwashed
Be in its original condition
Include its original packaging, tags, accessories, and components where reasonably available
Show no damage caused after delivery
Be accompanied by the order number or other proof of purchase

Returns that do not meet these conditions may be refused, subject to applicable law.

3. How to Request a Return

Before sending an item back, contact us at contact@marqeven.com.

Please include:

Your full name
Your order number
The item you want to return
The reason for the return
Photographs if the item is damaged, defective, or incorrect

If the return is approved, we will provide the return instructions and the correct return address.

Do not send items to our registered business address in Wyoming unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

4. Return Method

Approved returns must be sent by mail using a tracked shipping service. Customers should retain the shipping receipt and tracking number until the refund has been completed.

We do not accept in-person returns.

5. Return Shipping Costs

For change-of-mind returns, including returns related to personal preference, size, color, or style, the customer is responsible for the return shipping cost.

If the item received is damaged, defective, incorrect, or materially different from its description, MARQEVEN will provide an appropriate return method or reimburse reasonable return shipping costs, where applicable.

Original shipping charges are non-refundable unless required by law or the return results from our error.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible at contact@marqeven.com.

Please include your order number and clear photographs of:

The item
The packaging
The shipping label
The reported damage or issue

We will review the claim and provide an appropriate remedy, which may include a replacement, refund, or return instructions.

7. Handmade and Natural Variations

MARQEVEN products are handcrafted and may contain genuine leather and Kilim textile. Natural and handmade variations may occur in leather grain, texture, color tone, Kilim pattern placement, stitching, and surface appearance.

Minor variations resulting from natural materials or handcraftsmanship are not considered defects. This does not affect your rights if an item is damaged, defective, incorrect, or materially different from its description.

8. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Personalized or custom-made products
Gift cards
Items returned after the 30-day return period
Items that have been used, worn, washed, altered, or damaged after delivery
Items missing essential components or accessories

This section does not limit rights that cannot legally be excluded.

9. Exchanges

We do not offer direct exchanges. To obtain a different product, size, or style, return the eligible item according to this policy and place a new order.

10. Order Cancellations

To request cancellation, contact contact@marqeven.com as soon as possible after placing the order.

We will try to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed after fulfillment has started. If the order has already shipped, you may request an eligible return after delivery.

11. Return Inspection

Returned items are inspected after they are received. We may contact you if:

The returned item cannot be identified
Parts or accessories are missing
The item shows signs of use, wear, alteration, or damage
The returned item does not match the approved return request
Additional information is reasonably required

12. Refunds

If the return is approved after inspection, the refund will be issued to the original payment method.

We do not charge a restocking fee for eligible returns.

Refunds are normally processed within 5–10 business days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to display the refund.

13. Refused, Unclaimed, or Undeliverable Shipments

If an order is refused, remains unclaimed, or is returned because the customer provided incorrect or incomplete delivery information, any carrier, return, or reshipping costs may be deducted from the refund where permitted by law.