MARQEVEN products are handcrafted, stored, and dispatched from Morocco. Product-specific materials, dimensions, and features are displayed on each product page.

Yes. Our products are handcrafted in Morocco. Small differences may occur between individual pieces as part of their handcrafted character.

No. Natural variations in genuine leather grain, texture, and color tone may occur. Where Kilim textile is used, pattern placement may also vary slightly between individual pieces.

These variations are part of the individual character of handcrafted products and are not automatically considered defects.

Material information is displayed on each product page. Depending on the product, materials may include genuine leather and Kilim textile. Review the individual product description before ordering.

Available dimensions, straps, compartments, materials, and other product-specific features are displayed on the applicable product page.

After completing checkout, you should receive an order confirmation at the email address entered during checkout. Check your spam or junk folder if you do not see the confirmation.

Contact us as soon as possible at contact@marqeven.com. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after processing starts.

Yes. You can add multiple available products to your shopping cart and purchase them through one checkout.

Customers using a Shopify customer account can sign in through the account area to view available order information.

MARQEVEN currently accepts online orders for delivery to eligible addresses within the United States. Shipping availability is confirmed during checkout.

MARQEVEN products are prepared and dispatched from Morocco. Our registered business address in Wyoming is not our shipping origin.

Orders are normally prepared for dispatch within 2–5 business days after payment is authorized.

Estimated transit time after dispatch is approximately 6–10 business days. Including order processing, the total estimated delivery time is approximately 8–15 business days.

Delivery times are estimates and may vary because of carriers, customs, severe weather, holidays, or other circumstances outside our control.

Yes. MARQEVEN currently offers free tracked standard shipping to eligible addresses within the United States.

Yes. Orders are dispatched internationally from Morocco and may be subject to customs processing, import duties, taxes, brokerage fees, or other government charges.

Any amount collected directly by MARQEVEN will be displayed during checkout. Unless checkout states that import charges are included, additional amounts may be collected by the carrier, customs authority, or another responsible authority.

Review our Shipping Policy for complete information.

Tracking information is provided when it becomes available after dispatch. Use the tracking link provided with your order or visit our Track Your Order page.

Check the latest tracking information first. If there has been no update for an unusual period, contact contact@marqeven.com and include your order number.

Contact us as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed after the order enters fulfillment or is handed to the carrier.

We accept eligible return requests made within 30 days after delivery, subject to the conditions in our Refund & Return Policy.

Contact contact@marqeven.com before sending an item back. Include your order number, the item being returned, and the reason for the return.

If the return is approved, we will provide the correct return instructions and return address.

The correct return address is provided after the return request is reviewed and approved.

Do not return products to our registered business address in Wyoming unless MARQEVEN specifically provides written instructions.

For change-of-mind returns, including personal preference, size, color, or style, the customer is responsible for return shipping costs.

If an item is damaged, defective, incorrect, or materially different from its description, MARQEVEN will provide an appropriate return method or reimburse reasonable return shipping costs where applicable.

Approved refunds are normally processed within 5–10 business days after the returned item is received and inspected.

Your bank, card issuer, or payment provider may require additional time before the refund becomes visible.

MARQEVEN does not charge a restocking fee for eligible returns.

Contact contact@marqeven.com as soon as possible with your order number and a description of the issue.

Where reasonably possible, include photographs of the item, packaging, and shipping label so we can review the issue.

Available payment methods are displayed during Shopify checkout. Only options currently available for your order and location will be displayed.

Product prices and order totals are displayed and charged in United States dollars (USD), unless checkout clearly states otherwise.

Payments are processed through Shopify checkout and the applicable payment provider selected during checkout. MARQEVEN does not ordinarily receive or store complete payment-card details.

Keep the product away from excessive moisture and direct heat. Gently remove surface dust with a soft, dry cloth.

Because materials and finishes may differ, follow any product-specific care information supplied with the item.

Genuine leather may show natural changes in grain, texture, and color tone through use and exposure. The appearance and degree of variation may differ between individual products.